Returns & Exchanges
At Ivy City Co, we want you to love your purchase; if a piece isn't quite right, we offer returns and exchanges on unworn items within 30 days of delivery. Please ensure all original tags remain attached and garments are in their original condition to qualify for a refund.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Choose Refund or Exchange
Select whether you would like a refund to your original payment method, store credit, or a direct exchange for a different size.
Print and Pack
Download and print the prepaid shipping label provided, then securely package your items in their original packaging if possible.
Ship It Back
Drop off your package at the designated carrier location; once received and inspected at our warehouse, your request will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing